30-Day Money Back Guarantee & Return Policy

We are proud of our products and want you to love them. That’s why we offer a 30-day money back guarantee—giving you peace of mind that your satisfaction is our priority.

To initiate a return, you can contact us at HeatHugRobes@gmail.com While we provide guidance for returns, all items are ultimately final sale. Any requests for refunds or exchanges will be carefully reviewed, and we reserve the right to approve or decline them at our discretion.

Eligibility

• Items should be in the same condition as received, unworn or unused, with tags, and in original packaging.

• Receipt or proof of purchase is required.

Damages and Issues
Please inspect your order immediately upon arrival. Contact us at heathugrobes@gmail.com if the item is defective, damaged, or incorrect so we can review the issue.

Exceptions / Non-Returnable Items
All items listed for sale are not refundable. Questions about specific items can be directed to HeatHugRobes@gmail.com

Exchanges
For the fastest service, we recommend placing a new order for any item you wish to receive while contacting us about your current order.

European Union 14-Day Cooling Off Period
For shipments to the EU, you may have the right to cancel or return your order within 14 days. Items must be in original condition with proof of purchase. However, as above, all returns are subject to approval by us.

Refunds
Once a return is received, we will review the item and notify you of the decision. Approved refunds will be applied to the original payment method. Please allow up to 10 business days for processing. For any questions, contact HeatHugRobes@gmail.com